Whereas Shanghai Chint Power System Co., Ltd. and its affiliates (hereinafter referred to as "we") respect and protect all users (hereinafter referred to as "you") who use our hardware, APP and Portal, and subsequent platform services owned or operated by us (hereinafter referred to as "you") Privacy and information security. Shanghai Chint Power has formulated this "Personal Information Protection Policy" (hereinafter referred to as the "Policy") to confirm with you about the collection, storage, use, disclosure and protection of your personal information during your use of our products and services. related business.
This policy applies to all products and services provided by Shanghai Chint Power Platform. If the products or services provided by Shanghai Chint Power are used in the products or services of us and our affiliated companies, but there is no independent privacy policy, this part of the products or services are also applicable to this policy. If we and our affiliated companies have established separate privacy policies for the products or services they provide to you, the corresponding privacy information protection policies shall be applied first. For the content not covered by the corresponding privacy information protection policies, the contents of this policy are agreed upon in this policy. allow.
Before using the products and services of Shanghai Chint Power, please read carefully and thoroughly understand this policy, especially the terms marked in bold/bold underline. You should read it carefully, and start using it after confirming that you fully understand and agree. . If you/your guardian disagree with any content of this privacy policy, you should stop using it immediately. If you have any questions, comments or suggestions about the content of this policy, you can contact us through the various contact methods we provide.
Part One Definition
1. Personal information: Personal information is a variety of information recorded electronically or in other ways that can identify a specific natural person alone or in combination with other information.
2. Personal sensitive information: including ID number, personal biometric information, bank or other fund account numbers, property information, whereabouts, transaction information, and personal information of children under the age of 14 (including). Sensitive information will be bolded and underlined in this policy.
3. Personal information deletion: refers to the act of removing personal information from the system involved in the realization of daily business functions, so that it can be kept in a state where it cannot be retrieved or accessed.
4. Our platform: Including but not limited to applications (APP), websites, open API/SDK platforms operated by Shanghai Chint Power or its affiliates, and other platforms newly developed or operated by Shanghai Chint Power or its affiliates.
5. Our platform services: Our platform is based on the Internet, including our platform website, client (including APP/APK/SDK/API), data exchange and visualization, remote control of hardware, hardware firmware upgrade, etc. Services provided to you in various forms (including new service forms arising from future technological development).
6. Our platform rules: including all the rules, user service agreements, product descriptions, interpretations, announcements, and other content that have been published and subsequently published on all our platform websites.
7. Affiliated companies: refer to companies and institutions that currently and will control Shanghai Chint Power, are controlled by Shanghai Chint Power, or are under common control with Shanghai Chint Power. Control refers to the ability to directly or indirectly influence the operation/management of a controlled object through ownership, voting shares, contracts, actual operating associations, or other legally recognized methods.
Part Two Privacy Policy
1. How we collect and use your personal information
2. How we share, transfer and publicly disclose your personal information
3. How we protect and store your personal information
4. How do you access and manage your personal information
5. Protect the personal information of minors
6. Disclaimer of third-party products and services
7. How to transfer your personal information globally
8. Updates to this privacy statement
9. How to contact us
1. How we collect and use your personal information
You need to authorize us to collect and use your personal information.
In order to provide you with high-quality products and/or services that comply with laws and regulations, the following information is necessary to fully perform the contract between you and us or to enable us to comply with relevant legal obligations.
We need to collect, store and use your following information in order to provide you with corresponding products and services. If you do not provide relevant information, you will not be able to enjoy our products and services. These features include:
1.1 User registration
If you want to use our APP and Portal, you need to register an account first. You must provide the following information to register your account:
· Your e-mail account or mobile phone number;
· Your name and market (country or region);
· Language;
· password.
1.2 Linkage services with hardware provided in APP and Portal
In order to provide you with the remote management hardware services provided in the APP and Portal, the processing of personal information may involve the following categories:
· To connect your hardware to the APP and Portal and allow you to perform operations, you must log in with a valid account.
· When using APP and Portal, we usually collect user account information and hardware identification information.
· For research and development purposes, in order to better understand how to improve our products and services, and what new products and services to develop, we use a data-driven approach, using hardware products, software products, customer and sales data to inform products and The direction of service development. This process covers all kinds of analysis, modeling, and research performed by our analysts and data scientists. Where possible, we limit the analysis to anonymous or pseudonymized data.
1.3 Hardware permission call
When you use our hardware, we need to call the permission to read and write data on the hardware to provide you with the corresponding business functions or services.
2. How we share, transfer and publicly disclose your personal information
2.1 Sharing
· We will not share your personal information with any company, organization or individual other than Shanghai Chint Power, except for the following situations:
o Related to Shanghai Chint Power's fulfillment of legal and regulatory obligations;
o Obtain your explicit consent or authorization in advance;
o It is directly related to national security and national defense security;
o Directly related to public safety, public health and major public interests;
o Directly related to criminal investigation, prosecution, trial and execution of judgments;
o In order to protect your or others' life, property and other major legal rights, but it is difficult to obtain my authorization and consent;
o Personal information voluntarily disclosed to the public;
o Personal information collected from legal public information channels such as legal news reports and government information disclosure.
· In order to ensure that you can enjoy more warranty services in a timely and accurate manner and get in touch with you, you fully understand and clearly agree that we will share your information with our authorized dealers, service providers and other related parties for use Provide and optimize after-sales warranty service.
· Our APP and Portal include the services of our authorized partners and third-party software development kit (SDK) service providers. These services include, but are not limited to: SMS short messages, geographic location positioning, and network push notifications. For third-party SDKs that independently and directly collect personal information, their collection and use of information shall comply with their own privacy policies. With regard to the situation where the SDK acts as our data processor to collect personal information, we will carefully evaluate the purpose of the SDK service provider's use of your personal information, conduct a comprehensive assessment of the security capabilities of these partners, and require them to abide by the cooperation legal agreement.
2.2 Assignment and public disclosure
If it is a merger, acquisition, asset transfer or similar transaction involving the transfer of personal information, we will require the new company or organization that holds your personal information to continue to abide by this privacy statement, otherwise we will require the company or organization to re-seek your authorization agree.
3. How we protect and store your personal information
3.1 Our technologies and measures to protect your personal information
We attach great importance to the security of personal information and take all reasonable and feasible measures to protect your personal information:
1. Data security technical measures: We will adopt security measures in accordance with industry standards, including establishing reasonable system specifications and security technologies to prevent unauthorized use and modification of your personal information, and to avoid data damage or loss. Shanghai Chint Power uses encryption technology to encrypt and store users' personal information, and isolate it through isolation technology. Shanghai Chint Power adopts strict data access control and multi-identity authentication technology to protect personal information and avoid unauthorized use of data.
2. We only allow employees of Shanghai Chint Power and its affiliates who need to know this information to access personal information. For this reason, we have strict access control and monitoring mechanisms. We also require all persons who may access your personal information to comply with their confidentiality obligations. Failure to perform these obligations may result in legal liability or termination of the partnership.
3. We recommend that you use complex passwords when using communication tools such as e-mail, instant messaging, and social networking software with other users, and take care to protect the security of your personal information.
4. Please note that the Internet environment is not 100% secure. We will take security measures in accordance with legal requirements and technological development, and do our best to ensure the security of any information you send to us. But at the same time, if our physical, technical or management safeguards are accidentally and unpreventably damaged, resulting in unauthorized access, public disclosure, tampering or destruction of information, we will not deal with any damage not caused by Shanghai Chint Power Take any responsibility.
5. Security incident handling: Please properly protect your personal information and only provide it to others when necessary. In order to deal with possible personal information leakage, damage, loss and other risks, Shanghai Chint Power has established a series of systems to clarify the classification and grading standards of security incidents and security vulnerabilities and the corresponding processing procedures. Shanghai Chint Power has also established a special emergency response team for safety incidents, in accordance with the requirements of safety incident handling specifications, launching safety plans for different safety incidents, stopping losses, analyzing, positioning, formulating remedial measures, and cooperating with relevant departments to trace the source And blow. In the unfortunate event of a personal information security incident, we will promptly inform you in accordance with the requirements of laws and regulations: the basic situation and possible impact of the security incident, the disposal measures we have or will take, and suggestions that you can independently prevent and reduce risks, Remedial measures taken for you, etc. We will also inform you in time through e-mail, letter, telephone, push notification, etc. When it is difficult to inform the subject of personal information one by one, we will adopt a reasonable and effective way to publish an announcement. At the same time, we will also proactively report the handling of personal information security incidents to the regulatory authorities in accordance with legal requirements.
6. We have established a dedicated network operation and data security team to carry out work related to the protection of personal information. If you have any questions about our personal information protection, you can contact us through the contact information listed at the bottom of this privacy statement. If you find that your personal information has been leaked, especially your account number and password have been leaked, please contact us immediately through the contact information in this privacy statement and assist us in taking appropriate measures.
3.2 Keep your personal information
1. We will only determine the storage time of your personal information in accordance with the requirements of laws or regulations and the time necessary to achieve the purpose of this privacy statement. After you cancel your account, we will delete your personal information related to the account within 30 days, unless applicable laws require Shanghai Chint Power to store the data for a long time. In order to implement the legal requirements for keeping logs, we will keep web logs for at least six months in strict accordance with the requirements of the Cyber Security Act and related laws and regulations.
2. If we terminate the service or operation, we will notify you at least 30 days in advance, and delete or anonymize your personal information after terminating the service or operation.
4. How do you access and manage your personal information.
Shanghai Chint Power attaches great importance to your attention to personal information, and makes every effort to protect your right to access, modify and delete personal information, so that you have the full ability to maintain your privacy and security. Your rights include:
1. Access your personal information
Unless otherwise provided by laws and regulations, you have the right to obtain your personal information through Shanghai Chint Power's entities, authorized distributors, Shanghai Chint Power's website, mobile apps, application applets, and customer centers.
2. Correct your personal information
If you find that your personal information has been mishandled, you have the right to request us to make corrections. You can request corrections through the Shanghai Chint Power Supply entity, authorized dealers or customer service calls.
3. Delete your personal information
You can request us to delete your personal information under the following circumstances:
1. If we process personal information in violation of laws and regulations;
2. If we collect and use your personal information without your consent;
3. If our processing of personal information violates our agreement with you;
4. If you have cancelled your account;
5. If we terminate the service and operation.
If we decide to respond to your deletion request, we will also notify the entity that obtained your personal information from us to delete it in a timely manner, unless otherwise required by laws and regulations, or unless the entity obtains your independent authorization. When you delete information from our service, we may not delete the corresponding information from the backup system immediately, but will delete it when the backup is updated.
4. Log out of account
We provide you with the account cancellation service. You can choose to cancel your account on the Portal interface, or you can contact us to cancel your account.
After you choose to cancel your account, unless otherwise provided by laws and regulations, we will promptly delete or anonymize all your personal information in accordance with the requirements of laws and regulations. After you cancel your account, we will no longer be able to provide you with account registration services and products or services that require account login.
5. Withdraw consent
For most processing actions, you can revoke your consent by updating your preferences, terminating certain services, or contacting us at the address shown at the bottom of this privacy statement. However, unless otherwise provided by applicable laws, your consent cannot be withdrawn under the following circumstances:
1. No need to obtain your authorization or consent;
2. Actions taken to send you important notices related to your important interests, such as changes to our terms, conditions and policies or product recalls;
3. Operations performed to fulfill legal obligations.
6. Reject commercial advertisements
If you want to unsubscribe from a specific email newsletter or similar notification, please follow the notification instructions in the Portal/APP interaction. You can also use your account to cancel subscriptions for specific notifications.
7. Respond to your request
If you are unable to access, correct, or delete your personal information in the above-mentioned manner, or need to access, correct, or delete the information resulting from the use of our products and/or services other personal information, or if you believe that Shanghai Chint Power has violated any laws and regulations or agreements reached with you in the collection or use of personal information, you can contact us through the other contact methods listed at the bottom of this privacy statement.
For security reasons, we may ask you to provide a written request or prove your identity in other ways. We will respond to your request and verify your identity within 30 days after receiving your feedback. For your reasonable request, we do not charge any fees in principle, but for repeated requests that exceed a reasonable limit, we will charge costs as appropriate. We may reject unnecessary repetitive requests, requests that require excessive technical means, such as the need to develop new systems or fundamental changes to current practices), requests that pose a risk to the legal rights of others, or very unrealistic requests ( For example, it involves backing up information stored on tape).
According to the requirements of laws and regulations, we may not be able to respond to your request in the following situations.
1. It is directly related to national security or national defense security;
2. It is directly related to public safety, public health and major public interests; 3. It is directly related to criminal investigation, prosecution, trial and execution of judgments, etc.; 4. There is sufficient evidence to prove that you have subjective malice or abuse of rights;
5. Responding to your request will cause serious damage to the legitimate rights and interests of you or other individuals or organizations;
6. Involving commercial secrets.
5. Protect the personal information of minors
1. Our products, websites and services are mainly aimed at adults. If you are a minor under the age of 18, you should obtain the consent of your guardian before using our products and/or services. If we collect personal information from children with parental consent, we will only use or publicly disclose that information to protect the children when permitted by law and the guardian's explicit consent, or when necessary. For personal information that may involve children under the age of 14, in addition to complying with the agreement on user personal information in this privacy statement, we will uphold the principles of legal necessity, informed consent, clear purpose, safety, and use in accordance with the law, and strictly abide by the "Internet The Regulations on the Protection of Children’s Personal Information and other laws and regulations require the storage, use and disclosure of children’s personal information to protect the legal rights of children and their guardians.
2. If we find that we have collected personal information of minors without the consent of a verifiable guardian, we will try to delete the relevant data as soon as possible.
3. If you are the guardian of a minor, in terms of processing the information of a minor under your guardianship, or if you have evidence that the minor has registered to use our products and services without the consent of the guardian / Or services, please contact us through the contact information disclosed in this privacy statement.
6. Disclaimer of third-party products and services
During the use of our products and/or services, you may access applications and other services related to APP/Portal but provided by third parties. For example, you may need to obtain data from your products to provide you with services Third-party applications; therefore, such third-party applications and other services may involve you providing certain types of personal information to third parties. We are not responsible for the collection or use of personal information by third-party applications or services. We recommend that you carefully read the applicable terms and conditions (and any related privacy statements) before using such applications or services. And after fully understanding the rules on the collection and use of personal information, make your own choices. If you have any questions about the use of your personal information by a particular third party, please contact that third party directly.
7. How to transfer your personal information globally.
In principle, the personal information we collect and generate in the territory of the People's Republic of China will be stored in the territory of the People's Republic of China.
Please note that as part of the Shanghai Chint Power Hardware after-sales warranty service may be provided by our overseas affiliates and cooperative third-party service providers ("foreign third parties"), you fully understand and expressly agree that we will transfer the above personal information To the location of the above-mentioned foreign third party (including but not limited to the United States) in order to provide you with related services. We will require overseas third parties to take security measures such as encrypted transmission to ensure the safety of your personal information during cross-border transmission.
Such jurisdictions may have different data protection laws or even no relevant laws. In this case, we will ensure that your personal information is fully and equally protected within the territory of the People's Republic of China. For example, we will ask you to agree to the cross-border transfer of personal information, or implement security measures such as data de-identification before cross-border data transfer.
8. Updates to this privacy statement
1. This privacy statement may be updated with the development of Shanghai Chint Power's business to better serve you. However, we will not reduce your rights under this privacy statement without your explicit consent. We may post updates on the APP/Portal program, and remind you to update through the website or other appropriate methods before the update takes effect. You should visit APP/Portal to update the latest privacy statement. After you update this privacy statement through us (we will prompt you to update) to use or continue to use our products and/or services, you are deemed to agree to the content of this privacy statement (including updated versions), and agree to collect, Use, store and share your information.
2. We will also provide more notices of major changes (we will provide specific notices of changes to our privacy statement through methods including but not limited to email, SMS, or special notices on the browser page). Significant changes to this privacy statement include but are not limited to:
1. Significant changes in our service model. For example, the purpose of processing personal information, the type of personal information processed, and the way in which personal information is used;
2. Major changes in our ownership structure, organizational structure, etc., such as changes in ownership caused by business reorganization, bankruptcy, mergers, etc.;
3. Changes in the main recipients of personal information sharing, transfer or public disclosure;
4. Your right to participate in the processing of personal information and how to exercise it has undergone major changes;
5. When the department responsible for handling personal information security, our contact information and complaint channels change;
6. When the personal information security impact assessment report shows that there is a high risk.
7. We will also save the old version of this statement for your review.
9. How to contact us
1. If you have any questions, comments or suggestions about this privacy statement or matters related to your personal information, please send your comments to: Room 604, Building 6, Lane 88, Shengrong Road, Pudong New District, Shanghai, or through various Contact us, such as sending an email to how@fomware.com.
2. Normally, we will reply within 30 days. If you are dissatisfied with our personal response, especially if you think that our personal information processing has harmed your legitimate rights and interests, you can also file a complaint or report to the regulatory authorities of Internet information, telecommunications, public security, industry and commerce, etc. Or file a lawsuit in a court with jurisdiction.